Terms of Service

Last updated: March 19, 2026

Introduction & Acceptance

Welcome to SyncWell, a product of Collection Natteural Inc. These Terms of Service ("Terms") govern your access to and use of the SyncWell platform, including our website, applications, and related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Collection Natteural Inc., operating as SyncWell ("SyncWell," "we," "us," or "our").

Eligibility

To use the Service, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal authority to enter into these Terms on behalf of yourself or the business you represent
• Provide accurate and complete registration information
• Comply with all applicable local, provincial, national, and international laws and regulations

Account Responsibilities

When you create an organization on SyncWell, you are responsible for maintaining the security and confidentiality of your account credentials. As an organization owner or administrator, you are additionally responsible for:

• All activities conducted by team members you invite to your organization
• Properly configuring role-based permissions and data access controls for your staff
• The accuracy and legality of all data entered into the platform, including client information
• Safeguarding your account credentials and promptly notifying us of any unauthorized access
• Ensuring your use of the Service complies with all applicable laws, including privacy regulations in your jurisdiction

Service Description

SyncWell is a privacy-first, multi-tenant SaaS platform designed for beauty, salon, spa, and wellness businesses. The Service provides:

• Appointment scheduling and calendar management with timezone-aware booking
• Team management with granular role-based access controls and privacy settings
• Client management with configurable data visibility and privacy protections
• Payroll and commission tracking, including tips, deductions, and payout calculations
• Client messaging via SMS and WhatsApp with content filtering and compliance features
• Public booking pages for direct client appointment scheduling
• Integration with third-party scheduling platforms (Acuity Scheduling, Calendly)
• Business analytics and reporting dashboards
• AI-powered features including voice-based booking and natural language appointment creation

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will make reasonable efforts to notify you of any material changes that may affect your use of the Service.

Subscription & Billing

SyncWell offers tiered subscription plans with varying features and team member limits:

• Free Tier: Limited to 1 team member with basic features
• Starter: Up to 3 team members with expanded features
• Business Pro: Up to 7 team members with full feature access
• Enterprise Pro: Unlimited team members with premium support

Billing and payment processing:

• All payments are securely processed through Stripe. By subscribing, you also agree to Stripe's Terms of Service
• Subscriptions are billed on a recurring basis (monthly or yearly) and automatically renew unless cancelled
• Trial periods, when offered, allow you to evaluate the Service before being charged
• You may upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle
• You may cancel your subscription at any time. Access continues until the end of your current billing period
• Refunds are handled on a case-by-case basis. Contact us within 14 days of a charge for refund requests
• If your team size exceeds your plan's limit, you may be required to upgrade to continue adding team members

Acceptable Use

You agree not to use the Service to:

• Engage in any unlawful, fraudulent, or deceptive activities
• Scrape, harvest, or collect data from the platform through automated means
• Circumvent, disable, or interfere with privacy controls, role-based access restrictions, or data visibility settings
• Harass, threaten, or send unsolicited commercial messages to clients through the messaging features
• Interfere with or disrupt the integrity or performance of the Service or its infrastructure
• Reverse engineer, decompile, or disassemble any part of the Service
• Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity
• Upload or transmit viruses, malicious code, or any content that could harm the Service or other users

We reserve the right to suspend or terminate your access if we determine, in our sole discretion, that you have violated these acceptable use provisions.

Data Ownership & Privacy

Your data belongs to you. As a business using SyncWell:

• You retain all ownership rights to the data you and your team enter into the platform, including client records, appointment data, and business information
• SyncWell acts as a data processor on your behalf. We process your data only as necessary to provide the Service and as described in our Privacy Policy
• As the data controller, you are responsible for obtaining appropriate consent from your clients for the collection and processing of their personal information
• You may request an export of your data at any time by contacting our support team
• Upon account termination, your data will be retained for a reasonable period to allow for export, after which it will be securely deleted

For full details on how we collect, use, and protect data, please review our Privacy Policy.

Third-Party Integrations

The Service integrates with various third-party platforms to enhance functionality. By using these integrations, you acknowledge that:

• Each third-party service is governed by its own terms of service and privacy policy
• SyncWell is not responsible for the availability, accuracy, or practices of third-party services
• We are not liable for any disruptions, data loss, or issues arising from third-party service outages or changes
• When you connect a third-party account (e.g., Acuity Scheduling, Calendly), you authorize SyncWell to access and sync data as necessary to provide the Service
• You may revoke third-party integrations at any time through your account settings

Third-party services used by SyncWell include, but are not limited to: Clerk (authentication), Stripe (payments), Twilio (SMS), Meta/WhatsApp (messaging), Acuity Scheduling, and Calendly.

AI Features Disclaimer

SyncWell incorporates artificial intelligence features to enhance the scheduling experience, including voice-based booking and natural language appointment parsing. By using these features, you acknowledge that:

• AI-generated results are provided on a best-effort basis and may not always be accurate or complete
• You are responsible for reviewing and verifying all AI-created appointments, schedules, and data before confirming them
• We do not guarantee the accuracy, reliability, or availability of AI-powered features
• AI features may be updated, modified, or discontinued as we continue to improve the Service
• Voice and text inputs processed by AI features may be sent to third-party AI providers (e.g., OpenAI, ElevenLabs) for processing, subject to their respective privacy policies

Messaging Compliance

SyncWell provides messaging capabilities (SMS via Twilio, WhatsApp via Meta) for appointment-related communications. When using these features:

• You must obtain proper consent from clients before sending them messages, in compliance with applicable anti-spam legislation
• Canadian users must comply with Canada's Anti-Spam Legislation (CASL) requirements
• United States users must comply with the Telephone Consumer Protection Act (TCPA)
• Messages must be related to legitimate business communications (appointment confirmations, reminders, follow-ups)
• SyncWell employs content filtering to help ensure messaging compliance. Messages that violate our content policies may be blocked
• Organization administrators have access to message audit features to monitor compliance within their team
• You must honor client opt-out requests promptly and maintain appropriate records of consent

Intellectual Property

All rights, title, and interest in and to the Service, including but not limited to the software, design, text, graphics, logos, icons, and overall appearance, are owned by Collection Natteural Inc. and are protected by Canadian and international intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes. This license does not include the right to:

• Modify, copy, or create derivative works based on the Service
• Sublicense, sell, resell, or distribute any part of the Service
• Use SyncWell branding, logos, or trademarks without prior written consent
• Use the Service to build a competing product or service

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

SyncWell does not warrant that:

• The Service will be uninterrupted, timely, secure, or error-free
• The results obtained from the Service will be accurate or reliable
• Any defects in the Service will be corrected

IN NO EVENT SHALL SYNCWELL, ITS DIRECTORS, EMPLOYEES, PARTNERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO SYNCWELL IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Indemnification

You agree to indemnify, defend, and hold harmless Collection Natteural Inc., its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the Service or any activity conducted through your account
• Your violation of these Terms or any applicable law or regulation
• Your violation of any third-party rights, including privacy or intellectual property rights
• Any data or content you submit, post, or transmit through the Service
• Your negligence or willful misconduct in using the Service

Termination

Either party may terminate this agreement at any time:

• You may terminate by cancelling your subscription and closing your account through your account settings or by contacting us
• We may terminate or suspend your access immediately, without prior notice, if we reasonably believe you have violated these Terms
• We may terminate for non-payment, fraudulent activity, abuse of the Service, or any material breach of these Terms

Upon termination:

• Your right to access and use the Service will cease immediately
• You will have 30 days to request an export of your data, after which we may permanently delete it
• All provisions of these Terms that by their nature should survive termination will survive, including intellectual property, limitation of liability, and indemnification
• Any outstanding fees owed at the time of termination remain due and payable

Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any disputes arising out of or relating to these Terms or the Service shall be resolved through the following process:

• The parties shall first attempt to resolve the dispute through good-faith negotiation
• If negotiation fails, the parties agree to attempt mediation before a mutually agreed-upon mediator
• If mediation is unsuccessful, either party may pursue resolution through the courts of competent jurisdiction in the Province of Ontario, Canada

You agree that any claim or cause of action arising from or relating to these Terms or the Service must be filed within one (1) year after such claim or cause of action arose, or be forever barred.

Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, providing additional notice (such as an in-app notification or email). Your continued use of the Service after any changes constitutes your acceptance of the updated Terms. If you do not agree with the modified Terms, you must stop using the Service and close your account.

Contact Us

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at: